Fall Conference 2007 Oct 28-31, 2007 Hilton City Center, Charlotte, North Carolina Hosted by:       Treat Yourself To The Tricks Of The Trade

1 Presidents’ letter  

2 Conference Location Information 

3 Registration Fee Information

4 Registration Cancellation Policy

5 Agenda 

6 Abstracts

7  Membership Dues Information & Invoice  

     (You can’t register unless you are current w/Dues)

8 Membership Directory Update

9 Pre-Conference Sponsor Presentation Information

10 Pre-Conference Knowledge Exchange – (Advanced sign-up required)

11 Questions for INSIGHT 100 Exchange – (Submit your question)

12 Essay Contest Information – (Submit your essay, even if you can’t attend)

13 Upcoming Conferences

14 Hosting Opportunity

15 Directions from the Charlotte Airport

16 Transportation Service Available

17 Things To Do in Charlotte

18 Bring Your Boss Day

19 Conference Registration Form

        (You must complete the on-line registration to attend the conference)

20  Conference Registration Invoice
21  Pay for Registration using LinkPoint Secure Payment Gateway (after you have completed the registration form)

Pictured above are the INSIGHT 100 Board of Directors and
Bill Sandford of T-Metrics (center) our host for the fall conference.

INSIGHT 100 ^inc Conference Location Information
 

Conference Hosts:

REGISTRATION FEE INFORMATION

***Registration Fee***

Individual Conference Registration Fee:  $695.00

Register by October 12th, the Conference Registration Fee is ONLY $645.00!

**Attention:  Group Discount**

If 2 or more attendees from your site register by October 12th, your
discounted Conference Registration drops to $600.00 per person!

This rate will increase to $645.00 per person starting October 13th.

*Companion Fee*

~Companions - $100.00 (includes breakfast and evening events only)~

A group rate has been negotiated with the hotel @ $199.00 (plus tax) for single or double occupancy.  This also includes one breakfast per day and internet.  To get the group rate, please be sure to refer specifically to the INSIGHT 100 ^inc  Conference.  All room reservations must be made directly with the hotel by Thursday, September 27^th, 2007 to receive the special conference rate.

***The Hilton has a 72 hour cancellation policy.  You must contact them 72 hours prior to your scheduled arrival date or you will be charged a one night fee at the regular rate. ***
 

REGISTRATION CANCELLATION POLICY

***Attention*** 

A refund will only be given if a registrant cancels prior to October 19^th, 2007.  No refunds are given after that date.  If you have any questions, please contact Cheryl Hixon at (405) 954-0112.

**Conference Contacts**

*Exhibit Hall Contact*

Conference Agenda 
Treat Yourself To The Tricks Of The Trade

ABSTRACTS 

INSIGHT 100 ^inc  Fall 2007 Conference

SUNDAY, October 28, 2007

9:00–12:15    

Pre Conference Knowledge Exchange - CS2100 Remote Interoperability In Mixed Environments

Many SL-100s and CS2100s are a part of larger networks that also utilize the Meridian 1/CS1000.  Well with the advent of Voice over IP and the evolution of management solutions, Nortel, partners Real Time Monitor and Unique Communications, introduced a solution to make these Meridian 1s andCS1000s Media Gateways.

This Media Gateway 1000 solution allows an end user to maximize the investment that exists in the M1/CS1000 and also to utilize the CS1000 as a survivability intelligence for IP phones when WAN outages occur.

This session will provide an overview of this solution, implementation tips, and management enhancements delivered with our partners Unique Communications and Real Time Monitors.

6:30 – 9:00   

Haunted Halls - Exhibitor Reception 

This is your opportunity to visit the vendor booths and have your individual questions answered, get a one-on-one presentation, or just gather information on new ideas and opportunities.  We will also have two booths set up for whiteboard sessions.  Would you like the opportunity to roll up your sleeves and have in-depth discussions with Nortel regarding your specific communications needs?  Is there a product or feature enhancement that you’ve always wanted to understand?  Or would you like more details on the TDM- to-IP Telephony?  You’re in luck!  Nortel is hosting a separate booth in the exhibit hall where you can “whiteboard” ideas, problems, or solutions with Nortel subject matter experts.  Two separate stations will be available on topics such as Troubleshooting, & Problem Solving, Product/Feature Enhancements, and TDM-to-IP Telephony.  Meetings with Nortel as these stations will be available on a first-come, first-served basis.  There will also be a booth highlighting the INSIGHT 100 web site.  Sign up today to schedule your appointment.  Of course all are welcome to actively participate.

MONDAY, October 29, 2007

 8:45 – 9:45

Nortel General Session

Join Nortel senior executives as they share their perspectives on the state of Nortel and provide an executive review of Nortel enterprise product strategy and direction.

10:00 –11:00

Nortel's Hyperconnectivity Keynote Address

Hyperconnectivity is real and happening now.  Nortel is focused on creating a world in which everything that should be connected is connected to a broadband infrastructure.  Understand the untapped opportunities that are emerging in the communications industry of today and tomorrow.  And learn how Nortel will help our customers overcome the challenges they face as communications are transformed by new technologies and user demands.

11:00 - 12:00

Nortel's Hyperconnectivity Solutions for Large Enterprise

The hyperconnected user faces multiple challenges: multiple devices, multiple mailboxes, multiple numbers and names. The result is lost calls, delayed decision-making and dissatisfied customers. Large enterprises today face the challenge and opportunity of a transformation built on solutions like Services Oriented Architecture and Unified Communications. This presentation will discuss Nortel’s Business Optimized Communications strategy to transform the large enterprise.

1:00 - 1:30

UM2000/MPS500 Update

The "Messaging" session will provide an update on Nortel's Unified
Messaging/Communications solutions.  This session will focus primarily on
Unified Messaging 2000 (UM2000) and provide:
            Release 3.2 success stories
            Release 3.3 content and general availability schedule
            Release 3.4 content and general availability schedule
            Updates/upgrades
            Futures roadmap (4.x)
Time permitting, I'd like to also provide:
            CallPilot 5.0 GA status
            Upgrade and Migration opportunities (including Mail >
            CallPilot)
            Futures roadmap (beyond 5.5)

1:30 – 2:30

INSIGHT Exchange  

This is a chance for all attendees to participate in a Q&A session with Nortel executive and product leaders.  Question can be posed in advance through the insight100.org web site or from the floor.  The answers are provided by the subject matter experts in real time with an opportunity for follow up post-conference as needed.

3:00–7: 00

Haunted Halls - Exhibitor Reception 

This is your opportunity to visit the vendor booths and have your individual questions answered, get a one-on-one presentation, or just gather information on new ideas and opportunities.  We will also have two booths set up for whiteboard sessions.  Would you like the opportunity to roll up your sleeves and have in-depth discussions with Nortel regarding your specific communications needs?  Is there a product or feature enhancement that you’ve always wanted to understand?  Or would you like more details on the TDM- to-IP Telephony?  You’re in luck!  Nortel is hosting a separate booth in the exhibit hall where you can “whiteboard” ideas, problems, or solutions with Nortel subject matter experts.  Two separate stations will be available on topics such as Troubleshooting, & Problem Solving, Product/Feature Enhancements, and TDM-to-IP Telephony.  Meetings with Nortel as these stations will be available on a first-come, first-served basis.  There will also be a booth highlighting the INSIGHT 100 web site.  Sign up today to schedule your appointment.  Of course all are welcome to actively participate.

TUESDAY, October 30, 2007

8:00 – 9:00    

Vertical 1    Higher Education

HIGHER EDUCATION VERTICAL WORKSHOP

How To Make IT A Revenue Generator On Campus

The growing number of students on campus with cell phones has impacted the opportunity for higher education institutions to resell telecom services to students and generate revenues to offset increasing IT costs.   The advent of unified communications opens up new opportunities for campuses to turn their telecom infrastructure into a platform of new revenue generating services.  This session will explore some of the value-added services higher education campuses can consider delivering, leveraging unified communications platforms, including student collaboration and success solutions, mobility, entertainment and dorm room services.
 

Vertical 2    Healthcare

ADVANCED MOBILITY IN HEALTHCARE

Advanced Mobility serving the needs of Healthcare:  This session will outline the development path healthcare will take in becoming more IT automated and the important role mobility serves delivering care and cost improving applications throughout the hospital and healthcare community.  It will be accompanied by demonstrations of mobility capabilities for healthcare. 

Vertical 3    Commercial/Government

CS2100 Vertical Market Solutions

There are many vertical markets that the CS 2100 addresses. This session will specifically look at how the CS 2100 simplifies customers’ networks, reduces total cost of ownership, enhances the productivity of your employees, and improves customer service within your vertical market. Specific examples will be given for the Financial, Manufacturing, Large Retail and State & Local Government verticals.  Separate sessions will be provided for Healthcare and Higher Education.  Come join this session and learn how Nortel is solving the challenges of Hyperconnectivity in your business environment.

9:00 – 10:00

Data Portfolio - Building A Business Optimized (IP/Data) Network

Nortel's Business Optimized Networking is a complete end-to-end IP/Data strategy designed and deployed within the context of supporting an enterprise’s business. Business Optimized Networking addresses next-generation network attributes with a specific/differentiated focus around optimizing support for IP Telephony and Unified Communications while also helping to drive out cost and complexity through network simplification and consolidation. This presentation will describe how Nortel's 5 Business Optimized Networking building blocks (LAN/campus Ethernet switching, wireless/mobility, remote/WAN branch routing application acceleration, and security and management) can help enterprises optimize their networks, transform their business and face the challenges of Hyperconnectivity head-on.

SL-100 PORTFOLIO - Product Update

This session will deliver a current and future perspective of the SL-100, addressing software release availability and lifecycle strategy. We will provide more detailed information about Unified Communications and evolution strategies available.

CS2100 PORTFOLIO - Product Update

This session will deliver a current and future perspective of the CS 2100, addressing software release availability and lifecycle strategy. We will provide more detailed information about SIP and SE11 content being planned/delivered

10:15 – 11:15

Network Management

The days of separate voice and data networks are quickly coming to an end. Our industry is at an inflection point where mission-critical voice services and traditional data services are contending for valuable network resources; and managing these converged networks presents a new set of challenges for administrators. In this session, you will be introduced to some of these challenges and be given helpful information on how to ensure service levels in the next-generation converged network

SIP/SOA for SL100 & CS2100

Service-Oriented Architecture (SOA) is a business-driven concept which aims to enable rapid and cost-effective creation/combination and deployment of new applications through significant reuse of existing components and services. 

"Communication enablement" of existing and new business applications and processes through SOA is expected to have significant impacts on improving efficiencies and competitiveness for the business. 

As a leading supplier of communications networks, Nortel is offering solutions and services to maximize these impacts, leveraging both web-service enablement of existing products as well as introducing a new generation of products and solutions. 

This workshop will provide a brief overview of SOA concepts and Web Services, along with examples and will elaborate on Nortel’s SOA strategy for its customers, including SL-100 and CS 2100.

11:15 - 12:15

Asset Tracking/RFID - Approach to RFID Technology

Today's mobility solutions for enterprises are not just about moving data across a network. Wireless networks can provide a number of other services for a range of devices. Technologies abound for identifying and locating devices and/or people. Often times the specific application dictates which technologies are useful and which are not. For example, if you are trying to keep track of medical equipment, GPS is not the best technology to leverage. This presentation will demystify the various approaches and technologies used for location and RFID tagging and will discuss the pros and cons of each. 

Survivable Remote - Now

Today’s Survivable Remote Solutions - Remote Survivability is an important customer capability for real-time converged communication.  Depending on the number of users at the customer remote site, this will help define the specific Nortel product solution that is required to be deployed.

Survivable Remote product overview solutions being reviewed at high level are:
1) MG 1000B
2) SRG 50 Rel 2.0
3) BSG Rel 1.0

Roadmap product timelines will be reviewed. 

1:15–2:15

WiFi/WiMAXi – Overview and Standards

What is WiMAX and how does this new technology enrich the end user experience?  This session will provide an overview of WiMAX, the technology, the standards and the major technology decisions an operator needs to make in deploying a network.  The session will also address the different applications that can be delivered and will provide an overview of the end user devices and CPE as well as how this technology will help the enterprise deliver on new business services.

SL-100 Technical Topics

This session will be focused as a refresher on SL-100 Maintenance activities for new technicians and sites who will remain SL-100 for some extended period of time.

We will review MADN rules/limitations and some preventative actions/product changes that would prevent over-provisioning or increase messaging capabilities.

We will also discuss some options for remote access that would increase the connectivity speeds and security (i.e. VPN router).

Survivable Remote - Future

FUTURES IN REMOTE SURVIVABLE SOLUTIONS.  As voice is treated like a data center application, the need to provide an always-available service on a network that isn’t necessarily capable of delivering this level of service is more critical. The need for a scalable, manageable, and flexible remote solution is critical to providing this level of service.  This presentation will provide a roadmap for the evolution from today’s solutions to enhance the “Business made simple” solution. 

2:15 – 3:45

Unified Communications

Unified Communications can play a huge role in increasing contact center agent productivity while increasing customer satisfaction.  For example, Agents can use presence to locate expert support staff in real-time which increases first contact resolution rates.  The Nortel SIP Contact Center is the engine that drives Unified Communications applications in the Contact Center.  Agents are better equipped to handle customer requests and customers are better served resulting in a win-win solution.  The Unified Communications in the Contact Center workshop will illustrate the many features and benefits of UC in the Contact Center while explaining the various components to put it all together.

4:00 – 5:00

INSIGHT 100 - Business Meeting

6:30 - 10:30 

Mystery Event

WEDNESDAY, October 31, 2007

8:00 – 8:30

Committee Meetings
 

8:30 - 9:00

Training

Nortel Knowledge Services offers new courseware and new cost saving options to meet members’ training needs.  Classes have been developed for CS2100 users that have SIP Lines equipped in their network.  New offerings for both MSL-100 & CS2100 customers are soon to be available.  A partnership announced in July provides substantial discounts on training for Insight 100 members.  The Knowledge Services Training Update presentation will cover new courses, courses under development and an overview of the discount training partnership with Insight 100.

9:00–10:00

IP Terminals

IP TERMINALS PRODUCT ROADMAP

At the request of users, this session will share the terminals strategy for TDM terminals (digital and analog) and provide an extensive IP terminals roadmap for Unistim and SIP.

CS2100 Routine Maintenance

Routine Maintenance has become an area of multiple requests as the CS2100 base continues to expand.   This session will cover the recommended regular maintenance activities for the CS2100 Core components. (i.e. all components of the SAM21 shelf, ERS8600, CBM, CMT, Storms, MG15K, MG9K, MG3500, CICM….)   The regular maintenance activities include patching, backups, alarm/log reviews via the component log system and IEMS

10:30 – 11:30

Partner Product Update

Partners are critical to the success of an enterprises’ PBX deployment.  In an effort to support customers in identifying partners with key capabilities that Nortel has identified as strategies to an enterprise’s success, this session will provide a brief update on key partners.  Also during this session we will introduce NetIQ who will provide an overview of their portfolio and strategies being implemented to support the CS 2100.  Since this will be in the development stage, both Nortel and NetIQ will be looking for feedback on capabilities and issues that you need help with in your enterprise.

11:30 – 12:00

INSIGHT Exchange Follow-Up & Conference Closing

Upcoming Conferences.............